Reference

Terms & Conditions for Your kastil55 Account

kastil55 Terms & Conditions set out how you open an account, use the lobby and request wallet transactions in Indonesia.

Account accessWallet conditionsPolicy changesLocal law

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What These Terms Cover Before Access

kastil55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions govern account creation, phone verification, sign-in, lobby access, deposits, withdrawals, account closure and requests sent to our support team. You must provide accurate details, keep your login private and use one account for your own activity. Wallet requests through DANA, OVO, GoPay,

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QRIS, bank transfer or virtual account must match the account information we hold so we can check status and ownership. We may pause a transaction while a detail needs checking. Access depends on local law; where local law permits, we provide the service under the policy
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displayed at the time you use it. If a provision changes, the new wording appears on this page with its effective date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Three Routes For Policy Questions

A clear contact path helps when a rule affects your account or wallet request.

ACCOUNT SAFEGUARDS

How We Apply These Conditions

Our policy work is tied to the account records and security steps needed to operate the service.

Account details

Your name, contact details and phone verification status help us apply the account clauses consistently. Keep them current and tell support if a detail is wrong. We may request clarification before changing information that affects access or wallet ownership.

Wallet matching

A payment request must connect to the account recorded in our system. For QRIS, DANA, OVO, GoPay, bank transfer or virtual account activity, we compare the receipt and account details before completing a status check under these Terms & Conditions.

Cookies

Cookies can keep a sign-in session, remember selected page settings and help the account path work on mobile or desktop. Your browser controls whether cookies are stored, although changing those settings may affect access to pages that require an active session.

Account security

Do not share your password, verification code or wallet receipt with another person. If you suspect that someone accessed your account, contact support promptly, stop further wallet requests and follow the security instructions provided for the account.

Retention requests

We retain account and transaction records only as needed for account administration, security checks, policy handling and applicable legal requirements. Ask support what record a request concerns; we will explain the available correction, access or closure route.

Policy changes

When we amend these Terms & Conditions, we place the revised wording on the policy page and identify its effective date. Continuing to use the account after that date means the updated clauses apply where local law permits.

Terms & Conditions Questions Answered

The questions below address the account and wallet points people usually check before opening access. Each answer refers back to the Terms & Conditions rather than describing the wider lobby. If your situation involves a specific receipt, phone number or policy clause, use the support path and include that detail so we can assess the request accurately.

They cover account creation, phone verification, sign-in, lobby access, wallet transactions, security duties, policy changes and account closure. They also explain how we handle requests connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

You may begin the account path by submitting accurate details and completing phone verification, but access depends on local law. You must use the service only where local law permits and accept the current Terms & Conditions before using account features.

We may hold a request when the payment record, account details or ownership information needs checking. Send the receipt reference and time to support, especially for QRIS, DANA, OVO, GoPay, bank transfer or virtual account activity.

Contact support through the account help path, identify the detail that needs correction and complete any verification requested. We compare the request with the account record before changing information that affects phone access, security or wallet ownership.

Cookies may maintain your sign-in session and remember page settings on mobile or desktop. Your browser can control cookie storage, but disabling necessary cookies may interrupt pages that require an active account session or policy acknowledgement.

Send an account closure request through the support route shown after login. We may first check open wallet requests, identity details and security status, then explain any remaining account steps and how applicable records are retained.

The current wording is published on this Terms & Conditions page, together with any stated effective date. Check it before an account action or wallet request, because amended clauses apply after that date where local law permits.

Terms & Conditions for Your kastil55 Account

Three Routes For Policy Questions

How We Apply These Conditions

Account details

Wallet matching

Cookies

Account security

Retention requests

Policy changes

Terms & Conditions Questions Answered

01 What do kastil55 Terms & Conditions cover?

02 Can I open an account under these Terms & Conditions?

03 Why can a wallet request be held?

04 How do I request a change to my account details?

05 How are cookies treated under the Terms & Conditions?

06 How can I close my kastil55 account?

07 Where can I find the latest Terms & Conditions?

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